Compliance and performance
for peace of mind
Maintenance for Aged Care and Retirement Living
Testimonials
Testimonials
MDFM have been instrumental in managing the property services for Harbison. MDFM set up our Computerised Maintenance Management System and continue to manage the back end of the system for us ongoing. This gives us great confidence that our maintenance records are always up to date and audit ready. They manage our preventative maintenance contracts and have assisted us with countless small and large works to maintain our buildings. Their knowledge of contracts and construction are a fantastic addition to our team. They understand the challenges of a 24/7 operational aged care facility and their friendly staff are always ready to help us with any challenge we may face.
Danny Turner, Residential Services Manager, HarbisonPreventative maintenance involves scheduled servicing to reduce the likelihood of failure, while reactive maintenance is the repair of assets after a breakdown occurs. A balanced approach reduces disruption, manages risk and stabilises long term costs.
MDFM focuses on balancing preventative and reactive maintenance to reduce disruption, manage risk and stabilise long‑term costs. A well managed preventative maintenance strategy allows providers to reduce emergency call-out fees, extend asset lifespans, and ensure critical systems like HVAC and nurse calls remain operational for resident safety.
Regular servicing, calibration and testing can materially extend useful life and reduce total cost of ownership by delaying replacement and avoiding premature failure.
First Time Fix refers to the percentage of reactive repairs resolved on the first visit. Higher rates minimise disruption to residents and reduce downtime of rooms or equipment. MDFM optimizes this by ensuring our contractors arrive with the correct brief, documentation and parts.
Yes. MDFM provides genuine 24/7 emergency maintenance support across Australia using experienced, vetted contractors familiar with aged care environments.
Requests are triaged through a single intake process utilising the CMMS request portal or a dedicated phone line. Contractors are coordinated, progress is monitored and evidence is captured. Invoices are consolidated and substantiated, reducing site burden and governance risk. MDFM offers a genuine 24/7 emergency phone support service so our clients have certainty that help is available for any type of after hours maintenance issues.
MDFM incorporates client’s individual site protocols into the maintenance workflow. During an infectious disease outbreak works are prioritised to critical repairs only, with strict infection control protocols, enhanced PPE and controlled contractor access to protect residents and staff.
