Introduction :

St Joseph’s Aged Care is a single facility aged care provider based in Kensington NSW that caters to religious serving residents.

Challenge :

St Joseph’s is fortunate to have a reliable and skilled maintenance manager who has been with the organisation for many years. While his knowledge of the site and suppliers has meant that maintenance is run very smoothly, the Maintenance Manager struggled to keep the administrative side of maintenance management up to date, and was considering outsourced property management as a solution.

Solution :

  • MDFM worked with the maintenance manager to identify what elements of maintenance management needed additional skills or outsourced support
  • MDFM developed a scope to enhance the existing structure
  • MDFM are engaged to provide contractor and compliance management, as well as technical support for their maintenance software

Results :

  • St Joseph’s have been able to maintain their existing structure, while receiving support where it was needed.
  • The St Joseph’s maintenance manager can focus his skills on physical maintenance tasks and coordinating contractors. St Joseph’s knows that their maintenance and property records are always compliant.

Client Testimonial :

“MDFM are experts in their field. Their team has assisted us to ensure compliance and improve our maintenance operation, while working with our existing in house capabilities.”

Building & Services Manager, St Joseph’s Aged Care, Daughters of Our Lady of the Sacred Heart

Vasey RSL Care Logo
Vasey Care property interior

Our Values

Communication

We work to a consistent and timely flow of information. We will always pick up the phone and communicate respectfully with everyone at your facility, whether they are a resident, care worker, the director of nursing, a cleaner or a Board Director.

Accountability

We are accountable for the quality, results, professionalism, and costs of the services that we provide.

Continuous
Improvement

We value feedback and don’t just accept the status quo. We are always looking for improvement in quality, efficiency or cost. We value creativity and flexibility and always maintain a proactive “can do” attitude.

Safety

Safety (of your people and ours) is MDFM’s number one priority and won’t be compromised.

Respect

Our team understands that an Aged Care Facility is someone’s home, and someone’s workplace. We’ll continuously earn the respect of our clients through our dedication to outstanding service and provide a mutually supportive and positive working environment.