Saving you money and keeping
your facility compliant
Service Agreements + Contractor Management
Testimonials
Testimonials
MDFM have been instrumental in managing the property services for Harbison. MDFM set up our Computerised Maintenance Management System and continue to manage the back end of the system for us ongoing. This gives us great confidence that our maintenance records are always up to date and audit ready. They manage our preventative maintenance contracts and have assisted us with countless small and large works to maintain our buildings. Their knowledge of contracts and construction are a fantastic addition to our team. They understand the challenges of a 24/7 operational aged care facility and their friendly staff are always ready to help us with any challenge we may face.
Danny Turner, Residential Services Manager, HarbisonMDFM acts as the central manager, ensuring contractors are compliant, insured and inducted, while consolidating invoicing and performance oversight.
MDFM use industry benchmarking and monitor performance via KPIs. Consolidating service agreements across multiple sites and a portfolio of clients improves purchasing power across the board.
Every contractor must undergo a rigorous vetting process, including criminal history checks, relevant insurances, vaccinations, and site-specific induction. A digital “Compliance Vault” is maintained for every vendor.
An SLA defines exactly what “success” looks like. SLAs define response times and service expectations, enabling accountability and consistent outcomes. By having these terms legally documented, MDFM holds contractors accountable, ensuring the facility receives the required level of service.
Yes. Contract Consolidation is a core service. Contract consolidation reduces administrative overhead and improves leverage.
If a contractor fails to meet KPIs, MDFM initiates a formal non-conformance process. MDFM manages the communication, ensure the work is rectified, and if necessary, replace the vendor with a high-performing alternative.
A fixed-fee agreement provides absolute budget certainty. MDFM manages the contractors within that set budget, removing the hidden or unexpected costs often associated with ad-hoc maintenance services.
